Zyrova was selected to architect and deliver a national citizen services portal for an Egyptian digital government authority — consolidating 24 previously siloed government services into a single, Arabic-first, mobile-optimized platform serving over 500,000 citizens.
This engagement formed part of Egypt's Digital Egypt Strategy — a national mandate to digitize 90% of government services by 2026. The authority needed to consolidate 24 disparate government service portals (each with different authentication systems, databases, and UX paradigms) into a unified citizen services platform accessible via web and mobile, in both Arabic and English, meeting the accessibility standards for all citizen demographics including those with limited digital literacy.
The technical complexity was substantial: 24 legacy systems needed to be integrated via API — many of which had no formal API documentation and ran on 15+ year-old infrastructure. The platform needed to authenticate against Egypt's national identity database (NIDA), process sensitive citizen data under Egypt's Personal Data Protection Law (PDPL), handle 50,000+ concurrent users during peak periods, and maintain 99.9% uptime with government SLA penalties for downtime.
We designed a headless, API-first architecture that abstracted the complexity of legacy integration behind a modern, citizen-centric experience layer.
Built RTL-native from the ground up — not an afterthought LTR flip. Typography system built around Cairo and Amiri typefaces, with full WCAG 2.1 AA accessibility compliance in Arabic.
Real-time citizen identity verification via Egypt's National ID Authority API — single sign-on across all 24 services using national ID number as the universal citizen identifier.
We built an intelligent API gateway that normalized and translated data from 24 heterogeneous legacy systems — including 6 that required custom screen-scraping adaptors for systems with no API.
The platform functions as a full PWA — installable on Android and iOS home screens, with offline capability for form completion and push notification support for application status updates.
A conversational Arabic-language guide helps citizens identify the correct service and pre-fills forms using verified identity data — reducing service selection errors by 84% in user testing.
Deployed on Egyptian sovereign cloud infrastructure to meet data residency requirements, with full redundancy across two data centers and automated failover achieving 99.97% measured uptime post-launch.
Zyrova delivered something our internal teams told us was a 3-year project in 7 months. The Arabic-first approach was not just technically correct — citizens could actually use the platform without calling the helpdesk. That alone transformed our service satisfaction scores.
Eng. Ahmed Farouk Director of Digital Transformation · Egyptian Digital Government Authority