A prominent GCC retail group operating 200+ outlets across UAE and KSA needed a unified intelligence platform to replace disconnected spreadsheets and siloed reporting. Zyrova built a 12-module AI platform that transformed how they manage tenants, inventory, and commercial strategy.
This regional retail group manages over 200 retail outlets, 40+ anchor tenants, and billions of dirhams in annual GMV across UAE and Saudi Arabia. Their data infrastructure had not kept pace with their growth — they were running commercial operations across 14 separate spreadsheets, three disconnected ERPs, and manual weekly reporting that was already stale by the time it reached leadership.
The absence of a real-time operational intelligence layer meant that critical decisions — tenant renewals, inventory replenishment, promotional planning, footfall optimization — were being made on gut instinct and lagging data. Competitive tenants were outperforming on decisions that should have been systematically advantaged. Leadership had no unified view of cross-mall performance, tenant health scores, or predictive inventory needs.
We designed a platform around one principle: every decision a retail operations executive makes should be backed by live, AI-interpreted data within one click.
AI-generated tenant health scores based on footfall, sales performance, lease compliance, and market benchmarks — updated daily. Lease managers receive proactive alerts when tenant risk scores cross thresholds.
Live inventory tracking across all outlets with AI-powered demand forecasting. The system predicts replenishment needs 14 days out with 94% accuracy, reducing stockouts by 71%.
Computer vision-integrated footfall counting with dwell time analysis, heat mapping, and conversion rate tracking per zone and outlet.
Every data module surfaces a natural language analysis — executive summaries, anomaly explanations, and strategic recommendations generated by Claude, removing the need for manual interpretation.
Centralized supplier relationship management with automated PO generation, delivery tracking, SLA monitoring, and performance scoring.
A single-screen executive dashboard consolidating KPIs across all malls, tenants, and regions — with one-click drill-down into any dimension.
We went from 14 spreadsheets and three ERPs to a single platform that tells us what to do next. The AI analysis layer is extraordinary — every morning I open the platform and it has already identified the three things I need to act on.
Fatima Al-Mansoori Chief Commercial Officer · Regional GCC Retail Group